How to Choose the Right Moving Company in Montreal

Why Choosing the Right Mover Matters

Hiring the wrong moving company can turn an already stressful day into a nightmare. In Montreal, where narrow staircases, permit-only parking zones, and tight July 1st schedules are the norm, working with experienced, insured professionals is essential. A bad choice can mean damaged furniture, hidden fees, or worse — a no-show on moving day.

The good news is that Montreal has many reputable movers. The key is knowing what to look for and what questions to ask before you sign anything. At Up & Out, we believe an informed customer is our best customer, so here's our honest guide to finding the right team for your move.

Check Credentials and Insurance

In Quebec, legitimate moving companies must be registered with the CNESST (Commission des normes, de l'équité, de la santé et de la sécurité du travail). Ask any mover for their CNESST number and verify it online. This ensures their workers are covered for workplace injuries and the company meets basic legal requirements.

Beyond CNESST, ask about liability insurance. A reputable mover will carry cargo insurance that covers your belongings during transit. Ask for the coverage amount per pound and whether there's a deductible. At Up & Out, we carry full cargo insurance and can walk you through exactly what's covered.

Also check whether they hold a valid business licence from their borough. Companies operating out of Ville-Marie, Le Plateau-Mont-Royal, or Rosemont–La Petite-Patrie each have their own requirements.

Compare Quotes the Smart Way

Never hire the first company you call. Get at least three written estimates and make sure each quote covers the same scope: packing, disassembly, travel time, insurance, and any stair or long-carry fees. A quote that seems too good to be true usually is — it often means hidden charges will appear on moving day.

Watch out for companies that only quote over the phone without seeing your inventory. A trustworthy mover will offer an in-home or virtual walkthrough to assess volume accurately. Up & Out provides free virtual estimates so you get an honest price before committing.

Red Flags to Avoid When Hiring Movers

Steer clear of any company that demands a large cash deposit upfront, has no physical address, or can't provide references. Check Google and Yelp reviews, but also look at how the company responds to negative reviews — that tells you a lot about their customer service.

Other warning signs include unmarked trucks, movers who won't provide a written contract, and quotes that are dramatically lower than everyone else. In the Montreal market, a 3½ local move typically runs $350–$600; if someone quotes $150, be very cautious.

Finally, ask about their cancellation and rescheduling policy. Life happens, especially in Montreal's unpredictable weather, and you want flexibility without punitive fees.